Information We Collect
We collect information you provide directly to us through website forms, appointment bookings, communications, and our client onboarding process. Depending on how you interact with us, this may include:
Your name, email address, telephone number, and mailing address.
Information about your credit concerns, financial goals, and requested services.
Identity verification documents, credit reports, and related information you authorize us to obtain or that you submit when enrolling in our services.
Communications with our team and records of your communication preferences and consent.
Our website and service providers may also collect technical information, such as your IP address, browser type, device information, pages visited, and interactions with our website.
Note: Please use our designated secure onboarding methods for sensitive documents rather than submitting Social Security numbers, account credentials, or financial documents through general inquiry forms.
How We Use Your Information
We use personal information to:
Respond to inquiries and requests.
Schedule consultations and appointments.
Provide and administer credit repair, credit education, and consulting services.
Process authorized transactions and maintain client records.
Send appointment reminders, account updates, and service-related communications.
Send marketing communications where permitted by law and with any required consent.
Improve our website, customer experience, and operations.
Protect against fraud, maintain security, and satisfy legal obligations.
Website Hosting and Service Providers
We use third-party technology providers, including GoHighLevel, to support website hosting, forms, appointment scheduling, customer relationship management, and communications.
These providers may process personal information on our behalf as necessary to perform their services.
SMS Communications
If you separately opt in to receive text messages from Credit Cowboy, we may send messages within the scope of your consent, including responses to inquiries, appointment reminders, onboarding instructions, and service updates. Promotional messages will be sent only with the consent required by applicable law.
Providing a telephone number alone does not constitute consent to receive marketing text messages. Consent to receive marketing messages is not a condition of purchasing services.
Message frequency varies.
Message and data rates may apply.
You may opt out at any time by replying STOP. After opting out, you may receive a confirmation message.
For assistance, reply HELP or email [email protected].
We do not sell, rent, or share mobile information with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with third parties, except aggregators and providers necessary to deliver and support our text messaging services.
Cookies, Analytics, and Similar Technologies
Depending on the tools enabled on our website, we and our service providers may use cookies, pixels, local storage, or similar technologies to support website functionality, remember preferences, understand website usage, and measure marketing performance.
Where advertising or analytics tools are enabled, they may collect information about your device and interactions with our website. Some tools may associate this information with activity across other websites or services.
You can manage cookies through your browser settings and, where available, our website’s cookie preference controls. Disabling certain cookies may affect website functionality. Where required by law, we obtain consent before enabling nonessential tracking technologies.
How We Share Information
We disclose personal information only as appropriate for the purposes described in this policy, including:
To service providers that support hosting, communications, secure document storage, payment processing, and service delivery.
To credit reporting agencies, creditors, or other parties as authorized by you and necessary to perform the services you request.
At your direction or with your consent.
To comply with legal obligations, respond to lawful requests, protect rights, or prevent fraud.
In connection with a merger, acquisition, or transfer of business assets, subject to applicable privacy protections.
The restrictions on sharing SMS opt-in information and consent described above apply regardless of these general sharing provisions.
Data Retention
We retain personal information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, and meet applicable legal and regulatory obligations.
Retention periods vary depending on the information involved and the reason it was collected.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, or disclosure.
No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Privacy Choices and Rights
You may contact us to request access to, correction of, or deletion of your personal information. Depending on your location and applicable law, you may also have rights to obtain a copy of your information or opt out of certain processing, including targeted advertising or the sale or sharing of personal information as those terms are defined by law.
Send requests to [email protected]. We may need to verify your identity before completing a request. Certain information may be retained where permitted or required by law.
If applicable law gives you the right to appeal our decision on a privacy request, you may submit an appeal to the same email address.
You may unsubscribe from marketing emails using the unsubscribe link in those emails. You may opt out of text messages by replying STOP.
Third-Party Websites and Services
Our website or communications may link to third-party websites or services, including credit-monitoring providers. Those providers operate under their own privacy policies. We encourage you to review their policies before submitting personal information.
Children’s Privacy
Our services are intended for adults age 18 and older. We do not knowingly collect personal information from children under 18.
If you believe a child has provided personal information to us, contact [email protected] so we can investigate and take appropriate action.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, services, or legal obligations. Updates will be posted on this page with a revised “Last Updated” date.
Where required by law, we will provide additional notice or obtain consent for material changes.
Contact Us
Maple Strategy LLC d/b/a Credit Cowboy
9000 Six Pines Dr.
Shenandoah, TX 77380
Email: [email protected]
Website: https://creditcowboy.com